Our products are made in Turkey and shipped worldwide by UPS
All the UK orders are shipped within the UK by Royal Mail & UPS
All shoes are hand-made to order. Please allow us up to 7 - 15 business days for production.
Your shoes will be shipped as soon as they are ready.
After your product is ready, we ship by UPS Express Shipping Service in general. The delivery time for UPS express shipping is 2 to 7 business days depending on your location. For some cases, we have the rights to use DHL or National Postal Service depending on the current traffic.
We are unable to deal with custom regulations for each country due to process of law. Please do note that we cannot interfere your custom regulations in your country. Except the orders within the UK all parcels are shipped from Turkey.
In cases of errors or delays caused by the shipping carrier, we will help to resolve the dispute to the best of our ability, yet we will not be held responsible or liable for any delays or losses caused by the shipping carrier. Due to delays caused by shipping carrier's office hours in national holidays by countries we will not be held responsible.
For further information, please view our Terms of Service page.